FII

Reconstructing Jobs

04
Oct
2018

Currently there is an underlying fear that we are witnessing the automation endgame, where work, workers and jobs will all be automated, where AI will take over almost all areas of human experience, and where the only human roles left will be the menial tasks of taking care of the machines that have replaced them.

At the core of this concern is a desire for good jobs – jobs that make the most of workers natural abilities and attributes, jobs that provide novel and diverse tasks, a work-life balance, fair compensation and a reasonable employment contract.

Good jobs support workers in learning by doing, and thus create benefits to the individual worker, the organization and to society as a whole. Workers gain personal development and job satisfaction, organizations are able to innovate as their staff find new problems to solve and communities reap the economic benefits of hosting thriving organizations and workers.

To realise the potential of AI, it is increasingly apparent that it should not be used on a task-by-task basis, but instead in an integrated approach whereby AI is used to augment human behaviour. AI is fast, and intelligent by nature, but lacks the ability to consider context. Conversely, humans’ innate ability to account for the context in all situations, and to solve problems in a nuanced manner that accounts for this context, is one of the key reasons that AI will never ‘take over’ or replace all human jobs.

By blending AI processes with human behaviour, and by treating humans and intelligent machines as partners in search of solutions to a shared problem, we will not only avoid the feared automation endgame, but will also enable the creation of many good jobs that bring added value to workers, organizations and society. For this to work, we need to focus on behaviour-based work, rather than task focussed roles.

To facilitate behaviour based work, we need to create a shared context that captures what is known about a problem to be solved, and against which both human and digital behaviours can operate. By taking this approach, automation can result in jobs that are good for the worker, firm and society as a whole.


To learn more about creating jobs in the age of artificial intelligence, visit the below:

https://www2.deloitte.com/insights/us/en/focus/technology-and-the-future-of-work/creating-good-jobs-age-of-artificial-intelligence.html



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